1. Check the documentation

The documentation covers every product area — Market Hub, Browse, item profiles, the Analyzer, watchlists, alerts, portfolio and inventory — plus how plans and limits work. The Pricing page FAQ answers the most common plan and billing questions.

2. Common quick fixes

• An item shows no fresh price — marketplace rate limits can delay collection; the item profile shows when data was last collected, and opening the item in the Analyzer requests a fresh snapshot.
• Inventory sync fails — reconnect your Steam session in Settings → Steam Integration and run the connection test; your inventory must be set to public in your Steam privacy settings.
• A verification email didn't arrive — check spam, then save your email again in Settings to resend the link (limited per hour).
• You hit a plan limit — nothing was deleted; the message names the limit and the plan that raises it. See Pricing.

3. Contact support

Write to support@mercato.gg from any address — include your Steam display name and, if the question concerns a specific item, a link to its item profile. Customer support requests are normally answered within three business days. See the Contact page for all channels.

Support is included on every plan: community-level responses on Free and standard support on Premium (paid plans are not live yet).