How can we help?

1. Check the documentation

The documentation covers every part of the site — the Market Hub, the Catalog, item pages, ratings and marketplace links.

2. Common questions

• An item shows no price — no marketplace we track is currently offering it. Mercato shows the absence rather than an old price.
• An item has no price history — most items have none. The history shown is completed Steam market sales, and fewer than one item in fourteen has any.
• A price looks out of date — collection is continuous but constrained by each marketplace’s rate limits. Every item page shows when its data was last collected.
• An item is missing entirely — Mercato lists what the game’s metadata declares. If an item is genuinely absent, tell us and we will look.
• A price differs from the marketplace — follow the buy link to check. Prices move between collection runs, and converted prices show the original currency alongside.

3. Contact support

Write to [email protected] from any address. If the question concerns a specific item, include a link to its page. We normally answer within three business days. See the Contact page for all channels.

Mercato is free to use and has no accounts — there is nothing to recover, reset or unlock.